1. Refund Policy

We strive to ensure your satisfaction with every purchase made on our smartwatch website. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 3 days from the date of purchase.
The product must be in its original packaging and unused.
Proof of purchase is required.
3. Return Process

To request a refund, please contact our customer support team at contact@loookz.com with the following details:

Your order number.
Reason for the refund request.
Any relevant supporting documentation or images.
Our customer support team will review your request and guide you through the return process, including providing you with a return shipping address if applicable.

4. Refund Processing

Once your returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
If rejected, we will provide an explanation for the decision.
5. Cancellation Policy

You have the right to cancel your order within 12 hrs of placing it. To cancel an order, please contact our customer support team immediately at contact@loookz.com. Please provide your order number and reason for cancellation.

6. Exceptions

Certain situations may not be eligible for a refund:

Products that have been used, damaged, or are not in their original condition.
Products returned after the specified return period.
7. Shipping Costs

Shipping costs for returning an item for a refund or cancellation are generally non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

8. Contact Us

If you have any questions or concerns regarding our Refunds/Cancellations Policy, please contact our customer support team at contact@loookz.com


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